Patient Services


Common FAQs
"The OBHG hospitalist program has allowed us to improve our quality, reduce our risk, and stabilize our OB/GYN medical staff which provides a foundation on which we can grow our services."

– Chief Executive Officer, Summerville Medical Center

Common FAQs

I did not go to the Emergency Room (ER), why am I being billed for an Emergency Department visit?
OBHG provides physician services for the hospital’s OB triage and emergency room. The OB emergency room may not be located in the hospital’s main emergency room. It may be located in a separate location, such as an OB suite within the hospital.

Why am I receiving a separate bill from OBHG?
OBHG bills for our physicians’ professional services. You should receive two bills: one from OBHG for professional services and a second bill from the hospital for technical services, such as labs and scans.

What payment options do I have?
Payments can be made online by clicking, pay online now, or over the phone through our Patient Services Line (1-888-442-8454) with Discover, Visa, and/or MasterCard carriers, or by mailing a check, money order, or credit card information to the corporate billing office in Greenville, S.C. along with your billing statement.

Can I set up a payment plan?
Yes. By calling an OBHG Patient Services Representative on our toll-free number at 1-888-442-8454, you can make payment plan arrangements.

Do you offer any discounts?
Yes, for uninsured patients we offer a 25% self-pay discount off their total bill and an additional 10% discount if the patient pays their total balance within 30 days of receiving the first statement. However, if an uninsured patient is receiving a larger discount off their hospital bill for the date(s) of service through the hospital’s financial services program, we can match the hospital’s financial services discount if the patient can provide documentation displaying the hospital’s rate, such as a letter from the hospital.

Why wasn’t my insurance billed?
OBHG does not have direct access to the hospitals’ patient records and therefore may not have received the patient’s insurance information for the charges. If your bill has not been filed with your insurance company, please call our customer service line with your insurance information so we can send your bill to the correct party.

Do you bill 3rd party liabilities? For example, Workers Compensation, Auto Insurance, etc.?
Currently we only directly bill Medical Insurances. If your 3rd party carrier, attorney, case manager, etc. need any information from your claims with us, we can provide copies of statements to the patient, who then can give them to any 3rd party carrier.
              
Can you send me my medical records?
To obtain medical records, patients will need to contact the hospital they were seen in order to have the records released.